Marketing Research Process


Meaning: Managers need data with a specific end goal to present products and services that build value in the minds of the consumer or customers. Be that as it may, the view of quality is a subjective one, and what consumers’ value this year may not quite be the same as what they value next year. Per se, the traits that generate value cannot merely be inferred from general knowledge. To a certain extent, data has to be collected and examined. The objective of marketing research is to supply the facts as well as direction that managers want to make their more imperative marketing verdicts.

A portion of the significant steps included in marketing research process are:

  1. Identify and Define the Problem
  2. Declaration of Research Objectives
  3. Arranging the Research Design
  4. Arranging the Sample
  5. Data Collection
  6. Data Processing and Analysis
  7. Forming Conclusion, Preparing and Presenting the Report.

In spite of the fact, that it is redundant, that all research processes would perpetually follow a given sequence, however, marketing research process frequently follows a summed up pattern which can be separated and examined as successive stages.

→ The various stages or steps in the marketing research process are discussed below:

Marketing Research Process

  1. Identification and Defining the Problem:

The statistical surveying procedure starts with the identification of an issue confronted by the organization. The straightforward account of setback may not be feasible at the very onset of the research process since frequently merely the warning signs of the troubles are clear at that phase. At that point, after some illustrative exploration, clear meaning of the issue is of pivotal importance in marketing research in light of the fact that such research is an immoderate procedure including time, vitality and cash.

The clear meaning of the issue helps the research in all following research endeavors, including setting of legitimate research objectives, the determination of the strategies to be utilized, and the degree of data to be gathered.

Systems for illustrative research prevalently being used are—overview of optional information, experience review, or pilot studies, i.e. investigations of a few initial samples.

  1. Statement of Research Objectives:

In the wake of distinguishing and characterizing the issue with or without illustrative examination, the researcher must take a formal statement of research objects. Such goals may be expressed in subjective or quantitative terms and communicated as examination inquiries, statement or speculation. For instance, the exploration destination, ‘To figure out the degree to which sales promotion schemes influenced the business volume’ is a research object communicated as a statement.

Then again, a hypothesis is a statement that can be invalidated or underpinned by empirical finding. The same research object could be expressed as, ‘To test the recommendation that sales are absolutely influenced by the business promotion plans attempted.’


Case of an alternate speculation may be: ‘the new pattern of packing has ensued in the augment of sales and profits.’ Once the goals or the theories are produced, the researcher is ready to pick the research plan.

  1. Planning the Research Design:

After determining the research setback and settling on the objects, the research plan must be developed. A research design is the main plan defining the process for gathering and examining the required info. It symbolizes a structure for the research plan of action.

The objectives of the study are incorporated in the research design to guarantee that information gathered is significant to the goals. At this stage, the researcher ought to additionally focus the kind of sources of data required, the information gathering technique, the sampling, strategy, as well as the timing and conceivable expenses of research.

  1. Planning the Sample:

Sampling calls for actions that utilize a tiny number of things or elements of the ‘population’ to conclude with regard to the ‘population’. Significant questions can be— who is to be tried out as a correctly representative lot? Which is the objective ‘population’? What ought to be the sample size—how big or how minute? How to choose the different units to structure the sample?

  1. Data Collection:

The gathering of data links to the collecting of facts to be utilized in figuring out the problem. Therefore, techniques of market research are fundamental techniques of data collection. Data can be secondary, meaning they are collected from concerned reports, magazines in addition to other journals, particularly written articles, government magazines, company journals, books, etc.

Data can be primary, meaning collected from the unique base by experimental research through various tools.

The two extensive kinds of sources:

(i) Internal sources are one that exists within the firm itself, like accounting data, salesmen or employee statements, etc.

(ii) External sources—external to the firm.

  1. Data Processing and Analysis:

When information has been gathered, these must be changed over into a format that will recommend answers to the first distinguished and characterized issue. Information transforming starts with the altering of information and its coding. Altering includes assessing the information gathering structures for exclusion, decipher ability, as well as consistency in grouping. Before classifying, responses need to be arranged into significant classes.

Analysis of data denotes the application of rationale to the understanding of data gathered about the subject. In its easiest structure, analysis may include determination of steady examples and outlining of the proper points of interest. The suitable investigative techniques selected would rely on informational obligations of the setback, uniqueness of the research designs as well as the character of the data accumulated.

  1. Defining Conclusion, Preparing and Presenting the Report:

The last stage in the marketing research process is that of translating the data and reaching inference for utilization in managerial decision. The research report ought to unmistakably as well as adequately convey the exploration discoveries.

Regularly the management is not inspired by subtle elements of research design and analysis, however, rather, in the concrete discoveries of the research. If required, the researcher may bring out his appropriate proposals or recommendations in the matter. Researchers must make the presentation actually precise, justifiable as well as valuable.